Introduction
At Gas Industry News, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the conditions, processes, and timeframes for obtaining refunds for subscriptions, digital products, and other services offered through our website gasindustrynews.com.
By purchasing any subscription, product, or service from Gas Industry News, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.
Subscription Refunds
Monthly Subscriptions
For monthly subscriptions to our premium content, news services, or data products:
- You may request a full refund within 7 days of your initial subscription purchase if you are not satisfied with the service.
- After the initial 7-day period, we do not offer prorated refunds for partial months.
- You may cancel your subscription at any time, and no further charges will be made after the current billing period ends.
- Upon cancellation, you will continue to have access to the subscription until the end of your current billing period.
Annual Subscriptions
For annual subscriptions to our premium content, news services, or data products:
- You may request a full refund within 14 days of your initial subscription purchase if you are not satisfied with the service.
- After the initial 14-day period, we may offer prorated refunds for the unused portion of your annual subscription at our discretion, less a 20% administrative fee.
- Prorated refunds are calculated based on the number of full months remaining in your subscription period.
Digital Product Refunds
Reports, Analysis, and Data Products
For one-time purchases of digital products such as industry reports, market analysis, or data sets:
- Due to the nature of digital products, all sales are generally final once the product has been delivered or access has been granted.
- However, if you experience significant technical issues that prevent you from accessing or using the purchased digital product, you may request a refund within 7 days of purchase.
- If the product is materially different from its description, you may request a refund within 7 days of purchase by providing specific details about the discrepancy.
Webinars and Digital Events
For webinars, online conferences, and other digital events:
- You may request a full refund up to 7 days before the scheduled event date.
- For cancellations between 2-7 days before the event, we offer a 50% refund or the option to transfer your registration to a future event.
- No refunds are available for cancellations less than 48 hours before the event.
- If you're unable to attend a live event, you'll typically receive access to the recording at no additional cost, and no refund will be provided in this case.
- If we cancel or significantly reschedule an event, you will be offered a full refund or the option to transfer your registration to the rescheduled date or an alternative event.
Advertising and Promotional Services
For advertising placements, sponsored content, and other promotional services:
- Refund eligibility for advertising services is governed by the specific terms outlined in your advertising contract or service agreement.
- Generally, once an advertising campaign has begun, we do not offer refunds unless we fail to deliver the agreed-upon services.
- If we are unable to deliver the advertising services as specified in your agreement, we will offer either a refund for the undelivered portion or additional advertising services of equivalent value.
Conditions for Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within the specified timeframe for the specific product or service.
- The request must be made by the account holder who made the original purchase.
- For technical issues, you must have made reasonable efforts to resolve the problem with our support team before requesting a refund.
- For claims regarding content quality or misrepresentation, you must provide specific details about how the product or service differs from its description.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at billing@gasindustrynews.com or call us at +441263357433.
- Include the following information in your request:
- Your full name and email address associated with the purchase
- Order/transaction ID or reference number
- Date of purchase
- Name of the product or service purchased
- Reason for requesting a refund
- Any relevant documentation or screenshots (if applicable)
- Our team will review your request and respond within 3 business days.
- If your refund is approved, please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your payment method and financial institution.
Refund Processing
Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card: Refunds will be credited back to the original card used for the purchase.
- PayPal: Refunds will be sent to your PayPal account.
- Bank Transfer: Refunds will be sent to the originating bank account.
- Other payment methods: For other payment methods, we will work with you to determine the most appropriate refund method.
Processing Time
Once a refund is approved:
- Our team will process the refund within 3 business days.
- Credit/debit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer.
- PayPal refunds are usually processed within 3-5 business days.
- Bank transfer refunds may take 5-10 business days to be reflected in your account.
Exceptions and Special Circumstances
Force Majeure
In cases of events beyond our reasonable control (such as natural disasters, power outages, or other force majeure events), we may need to modify our standard refund terms and will handle such situations on a case-by-case basis.
Account Termination
If your account is terminated due to violation of our Terms and Conditions, we reserve the right to deny refund requests.
Promotional Offers and Discounts
Products or services purchased with promotional codes, discounts, or as part of a special offer may be subject to modified refund terms, which will be specified at the time of purchase.
Chargeback Policy
Before initiating a chargeback with your payment provider, we encourage you to contact our customer support team to resolve any issues. Unauthorized chargebacks may result in the termination of your account and additional recovery fees.
Changes to This Policy
Gas Industry News reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
We will notify registered users of significant changes to this policy via email or through a notification on our website.
Contact Information
If you have any questions about our Refund Policy, please contact us at:
Our customer service team is available Monday through Friday, 9:00 AM to 5:30 PM (GMT).
